Frequently Asked Questions

Video chat

1. What is the limit of people you can add in one group chat?

Smoothy is an app that allows one to have a video chat with up to 8 people. Invite your friends to Smoothy whether to share secrets with your best friend, to have a group study time, or just to meet friends whom you miss.😎

2. How do I start the call?

You can send an invitation by clicking the lightning⚡️ icon next to the name of the friend you'd like to call. The video call will automatically begin once your friend accepts your invitation and launches the app. If you have trouble seeing your Friends List and only your face shows up on the screen, just swipe up or touch the ^ icon at the bottom center of the screen. If your friend is already online, click the > icon next to your friend's name to begin the call right away. Or, you can send a video chat link🔗 via KaKaoTalk or text message. To send the link, go to 'Search friends' user ID' and click 'Send a chat link' at the bottom of the screen. A call will begin once the friend who has the Smoothy app installed clicks the link.💕

3. What happens when you press the lightning icon?

The lightning icon is for inviting a friend who is offline at the time. If you click the icon, your friend will receive a notification (⚡'Name' wants to see you NOW!). A call will begin instantly like lightning when your friend clicks the notification!

4. What does the > icon mean?

Can you see the > icon next to your friend's name? It means that your friend is currently online and is available for an instant chat! If you want to hijack your friend and start a call immediately, just click the > icon!😸

5. Why is there no sound when someone is calling me?

To make it more comfortable for a user to call and receive calls, Smoothy uses push notifications. If your device is on mute or a vibrate mode, there will be no sound when receiving push notifications.

6. I cannot hear the other person while video calling.

Please make sure you've turned on the microphone🎙 at the bottom right of the screen. If the audio is still not working, check if your device's volume is set too low or muted. If you continue to experience the issue, contact us via email (hello@gooroomee.com) and our development team will assess the problem and take actions accordingly.

7. Can I use another app while on Smoothy?

Yes, you can use another app during a video chat. If you press the home button, the call will continue as a voice call on iOS devices, and as a PIP mode on Android devices. (Android 8.0 or later)

8. How to deal with bad connection and poor video quality?

If you are experiencing trouble connecting to the video call, please check your network connection. Since it is a video calling app, the quality of your call cannot help but depend on your network signal and speed.😭 If you continue to experience problems with connections, send an email to hello@gooroomee.com, with your ID included. Our team promises you to work hard every day to improve your video call quality!

9. What does the 'lock' chat room do?

Did you know that Smoothy' default setting allows other friends to see if you are having a video chat with someone and join the chat room whenever they want? The 'lock' feature lets you hide the video chat room you are in and block uninvited friends. Don't forget to 'lock' the video chat room before having a secret conversation.😉 * If you use the 'Make a Group' feature, the video chat among the group members will be always in a 'lock' mode.

10. How to end the video call?

You can end the video call by pressing the X at the top left of your screen. If you are using an Android device, you can also end the call by clicking the back button 🔙 twice.

11. How can I type a message on the video while on a call?

If you want to type something on your video chat screen during the call, just touch where your face is on the screen. 👆 Your friends can see in real-time what you are typing. Press Enter to delete what you have written and start over. If you want to remove the keypad from the screen, touch your friend's face on the screen. If you are using an Android device, pressing the back button🔙 once can also make the keypad go away.

Sign up and Login

1. How do I create a Smoothy account?

First, download Smoothy from Google Play Store/ Apple App Store. Smoothy supports simple 'SNS account register' function, which allows you to register and sign-in using the Kakao Talk, Facebook, or Google account. The first step is to choose the SNS account you want to use. 
 Next, create your ID and verify your phone number. And you're all set!

2. I reinstalled the app. How do I sing-in with an existing account?

Choose the SNS account you previously used. If you use the same SNS account, you can continue using Smoothy like you never deleted it. (Additional password entry not required)

3. What are the benefits of verifying my phone number?

Verifying your phone number helps you to find and add your friends more easily. Also, you can get a notification whenever someone in your Contacts joins Smoothy. It also makes finding you easier for your friend, who is already a Smoothy user.

4. How do I verify my phone number?

1. When registering a new account, after you create your ID, the app asks you to verify your phone number. You can also verify your phone number anytime in the Setting menu if you have skipped it during the initial registration. 2. Enter your phone number and tap 'Next.' A text message will be sent shortly with a verification code to the phone number you entered. If you have entered a wrong number, you can go back and re-enter the number. 3. Enter the 4-digit verification code. And you're all set! If you have a problem with receiving a text message, you can request a phone call to receive a call saying the verification code. 4. Press "I didn't get the code," which appears on the screen after 30 seconds from requesting the verification code. 5. You will receive a phone call from a U.S. phone number. The verification process does not charge you any fees, so don't worry and take the call. 😉 (For Android users) Wait until the incoming call stops. (For iOS users) Answer the call and press '1' on the keypad as instructed. 6. You successfully verified your number!

5. I don't want to verify my phone number now.

You can choose to verify your phone number anytime you want. If you want to skip the phone verification, do as follows: (For Android users) Press back button when you are on the phone verification page and, then, tap 'Skip.' (For iOS users) Press back button at the top right corner of the screen and, then, tap 'Skip.'

6. Why are there so many requests to authorize access to the device information?

📕Contacts: Smoothy uses your contact list information to identify and suggest other users you may know. We let you know when there is a user who is in your contacts and vice versa. 📞Call history: When verifying your phone number, the app calls to your phone number and uses your call history to identify and verify the number. 📷Camera: The app needs access to your camera for video calls and video messages. 🎙Microphone: The app requires access to your microphone for video calls. 🖼Gallery: The access to your Gallery is needed for saving video messages or choosing a profile image.

AR Effect

1. What is an AR effect?

The AR effects✨ make your video chats more fun. It includes features like Stickers, Reaction, Beauty, Filter, and AR Emoji. Try using it by clicking the second to the left face icon on the toolbar during the video call or while waiting for your friends.

2. Can I record video calls using AR effects?

If you click record icon at the bottom left, the screen, including AR effects✨ in use, will be recorded and saved to Gallery. If the screen recording is from a Group chat room, the saved recording or meme will be shared with the group members. Check it out yourself!

3. What is Reaction?

It is a special effect you can find only in Smoothy. Send heart💓 or lightning⚡️ to your friends during the video chat and enjoy more exciting conversations!

4. Vibration for the Reaction effect is too strong.

Android users can turn off the vibration for the Reaction effect by changing the device settings to mute. Smoothy is currently working on the issue for the iOS and will come back with an update soon.😌

5. The AR emoji is not showing up on my device.

Currently, the AR emoji feature is only available for Samsung 5G phones. We are working to include more devices, so please be patient with us.

Friends

1. How do I add a friend?

Do you know your friend's user ID? Tap the 'Add Friends' icon at the top left of the Friends List and search your friend's user ID. Click the 'Add' button to send a friend request. You will be able to make calls once your friend accepts the request. If you have verified your phone number, Smoothy will show 'PEOPLE YOU MAY KNOW' in the Add Friends. Are you curious who, among your contacts, is already using Smoothy? Tap 'Send an Invitation' in the Add Friends. You can see who is already in Smoothy and send invitations to friends who haven't joined Smoothy yet!

2. I want to invite my friend to Smoothy.

💌Invite first, and call later Tap the 'Add Friends' icon at the top left of your Friends List. You will see a screen with a 'Search friend's user ID' bar at the top. Tap the 'Send an Invitation' at the bottom of the screen. It will show a list of friends who haven't joined Smoothy yet. You can send an invitation to a friend you'd like to have a video chat with. If a friend downloads and launches Smoothy via your invitation, your friend will automatically be added to your Friends List. 📞 Invite and have a call at once Tap the 'Add Friends' icon at the top left of the Friends List. Then, tap the 'Send a chat link' at the bottom of the screen. It will show you options of copying the link or directly sharing the link via Kakao Talk or text messages. If your friend downloads Smoothy using the link you sent, the video chat will begin as soon as your friend launches the app.

3. What are the benefits of Making a Group?

If you make a Group, you can share memes and messages among group members! It also allows you to call 3 or more friends at once with just one-click. 🥰 Name your Group any way you want. (You can send memes or messages in 1:1 video chat without making a new Group).

4. How can I create a Group?

Click the ➕ icon at the top right of the Friends List and select 'Make a new group.' All you have to do is select friends you want to include in the Group and type in the Group name! If you already have a video call history with those friends, select 'Make a group with these members' on the profile page. If it is during the video call, click the ➕ icon at the top right corner and select 'Make a group with these members'.

5. I want to leave a Group.

Go to the Group profile page by clicking the Group profile image. Then, tap 'Leave Group.' Alternatively, you can select 'Leave Group' in the pop-up that appears when you click the 'Settings' icon in the Group message page.

6. How do I block someone?

Go to the person's profile page by clicking their profile image. Tap 'Block' at the bottom of the page. You will not receive any messages or calls from that user.

7. I accidently blocked my friend.

Tap your profile image at the top of the Friends List screen and go to 'Settings'⚙️. Go to 'Manage blocked users' and click 'Unblock' next to friend's ID you'd like to unblock. Now you can have a video chat with your friend again!

8. I want to send a message to a friend.

Tap the name of a friend you'd like to send a message to on the Friends List. There are 3 types of messages you can send: GIF, video, or text. All messages are deleted after 24 hours.😸 A message cannot be sent in a temporary video chat room of 3 or more people, so please create a Group if you want to send a message to more than one person at the same time!

9. I don't want my friends to know that I am online.

Tap your profile image at the top of the Friends List screen and go to 'Settings ⚙️. Go to 'Send my online notification' and select friends whom you don't want to send notifications to. If you don't want to send notifications to anyone, disable 'Send to all.'

10. I don't want to receive a notification everytime my friend is online.

Tap your profile image at the top of the Friends List screen and go to 'Settings' ⚙️. Go to 'Get friend's notification' and select friends whom you don't want to receive notifications from. If you don't want to receive notifications from anyone, disable 'Receive from all.'

Watchparty

1. What is Watchparty?

Watch Party is a feature that allows you to watch YouTube together while video calling. You can share and watch funny video with your friends and have a good time together!

2. How do I start?

When having a video calling, tap the popcorn-shaped watch party icon located on the right side of the top toolbar. Next, select the video you want to watch with your friends. After selecting the video, you will enter the Watchparty mode directly. Enjoy!

3. How do I pause the video?

If you tap the video area, a player button will appear on top of the video that is playing. You can pause the video by pressing the button located in the center. When you pause the video it will also automatically pause the video in your friend's phone.

4. How do I enter the full screen mode to see the video bigger?

If you tap the video area you can find a rectangular shaped icon on the right bottom side of the video area. After clicking the button you will enter the full screen mode and the video chatting area will shrink all at once.

5. How do I select the next video I want to watch with my friends?

1. Tap the popcorn-shaped watch party button next to the + button on the right side of the toolbar. 2. When the playlist action sheet appears, tap the "Add videos to playlist" button located on the bottom. 3. Next, tap on the video you want to watch. The video will be played according to the order in the playlist.

6. What is the difference between "Leave room" and "End Watchparty"?

After clicking the X button located on the leftmost side of the toolbar, you will be shown two option to either leaving the room or ending the Watchparty.
Leave room Leaving the room means ending the call and return to the main list directly. In case of two people in the room, the call will be ended if you leave the room. In case of two or more people in the room, if you leave the room the rest of your friends will still be in Watchparty mode.
End Watchparty Ending Watchparty means exiting the Watchparty mode and return to video calling screen. Please note that your friends will be exited from the Watchparty as well!

7. The message window suddenly disappears. How do I make it reappear?

You can simply tap on the video call area and the message window will reappear. For the message to disappear again, tap on the video call area or wait for few seconds.

8. Are all the messages be saved after leaving the Watchparty?

Unfortunately, the message remains only during the Watchparty session. After you end the Watchparty session, all the messages will be automatically deleted.

Watchparty Live

1. What is a Watchparty Live?

Watchparty Live allows you to watch youtube videos with other Smoothy users together in real-time! Rather than watching youtube alone, why don’t you try the fun of watching youtube videos together with people who share the same interest?

2. Why can’t I enter the room?

There are several possibilities on why you can’t enter the room: 1. There is a technical problem that makes it unable to connect you with the room. In this case, please check your internet connection then try to close the app and reenter the room again. 2. The host might have kicked you out from the room previously. Ouch! Don’t worry we have plenty other rooms for you to try out!

3. How do I invite my friend to the room?

1. On the top bar, please tap on the member button that is located on the leftmost side 2. Then, you may tap on the "Invite friends to room" blue button that is located on the bottom of the action sheet. 3. After that, you can either invite your SMOOTHY friends or share the link with your friends who are not in SMOOTHY.

4. How do I report a user?

1. On the top bar, please tap on the member button that is located on the leftmost side. 2. Find the user that you want to report and tap on their name. After an additional action card appears, please tap on the report option.
We will immediately take action to put the reported users on the black list. Your safety and comfort of using our product is our top priority! ⭐️

5. Is there any restriction on what you can’t do in the watchparty?

Yes, we do have some restrictions such as: 1. Don't show any sexual explicit contents in conversation. 2. Don't spread any misinformation and advertisement 3. Don't promote any hate speeches.
You can check our community guideline for more detailed information on the do's and don'ts here We expect all our watchparty users to follow the guideline to keep a comfortable and fun environment for all!

6. Are all the contents of the messages will stay permanently?

Unfortunately, the contents will remain only if the host let the room live. Once the host closes the room, all users (guests) will be automatically kicked out from the room and all the messages will be deleted.

7. How do I change the name of the room?

This is opened for host only. 👑 The room is set by default as (Your nickname)'s Party room. To change the name, please tap on the setting option located on the rightmost side. Next, tap on the "Edit room name" option to change the name. After changing the name of the room, don't forget to tap "Done" to save the change!

8. How can I add more videos to watch?

On the bottom bar please tap on the popcorn button that's located on the leftmost side. After the action sheet appears as shown below, you can tap on the "Add more videos" button and simply select the youtube videos that you want to enjoy after. After the video is finished, the next video in the list will be automatically played. Enjoy!

9. How can I delete the video in the queue?

You can only delete a video that has not been played in the queue. To do so, simply tap on the X button on the right side of the list as shown below. Why do you need to delete tho? More videos mean more fun!

10. What’s the difference between leaving a room and closing a room?

Leaving a room If you want to leave the room but there are still guests, your host authority will be transferred randomly to the other guest. However, if you're the only user in the room, after leaving the room will be permanently closed.
Closing a room If you decided to close the room, other guests that are still in the room will be kicked out and the room will be deleted permanently. Make sure to double-check with your guests before closing the room!

Account

1. How can I change my username?

Tap your profile image at the top of the Friends List screen and go to 'Settings'⚙️. Click your username at the top in the Settings, and a pop-up 'Change nickname' will appear.

2. How can I change my profile?

Tap your profile image at the top of the Friends List screen and go to 'Settings'⚙️. Click your profile image next to your username and you will be able to choose a picture from your Gallery.

3. I forgot my password.

If you forgot your password for the SNS account (Google, Facebook, and Kakao Talk) you used for singing-in to Smoothy, please proceed to find/reset the password on the corresponding SNS website. Smoothy does not separately store the password information.

4. How do I delete my account?

Tap your profile image at the top of the Friends List screen and go to 'Settings ⚙️. Scroll down and tap 'Delete Account.' Your profile and all your data of friends will be permanently deleted and cannot be restored, so please be sure when choosing to delete your account.😭 Please send us your feedback or any issues you had that made you decide to leave Smoothy, via email hello@gooroomee.com. It will greatly help us to improve our services in the future.

Others

1. Is it a free app?

Smoothy is a free app with no additional charges. Video chatting on Smoothy is entirely free. However, you might be charged for the data usage. So we recommend using the app while connected to a Wi-Fi signal.

2. Can it be used only in South Korea?

Smoothy can be used anywhere in the world.

3. Can I use Smoothy on my PC?

Smoothy can be used in any mobile device (mobile phones, tablets). But unfortunately, it does not support the PC version yet. The PC version can be developed faster if there is a high demand for it. So please send us your feedback.🤗 Your opinions matter!

Do you have any questions?

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