1. How do I create a Smoothy account?
First, download Smoothy from Google Play Store/ Apple App Store. Smoothy supports simple 'SNS account register' function, which allows you to register and sign-in using the Kakao Talk, Facebook, or Google account. The first step is to choose the SNS account you want to use.
Next, create your ID and verify your phone number. And you're all set!
2. I reinstalled the app. How do I sing-in with an existing account?
Choose the SNS account you previously used. If you use the same SNS account, you can continue using Smoothy like you never deleted it. (Additional password entry not required)
3. What are the benefits of verifying my phone number?
Verifying your phone number helps you to find and add your friends more easily. Also, you can get a notification whenever someone in your Contacts joins Smoothy. It also makes finding you easier for your friend, who is already a Smoothy user.
4. How do I verify my phone number?
1. When registering a new account, after you create your ID, the app asks you to verify your phone number. You can also verify your phone number anytime in the Setting menu if you have skipped it during the initial registration.
2. Enter your phone number and tap 'Next.' A text message will be sent shortly with a verification code to the phone number you entered. If you have entered a wrong number, you can go back and re-enter the number.
3. Enter the 4-digit verification code. And you're all set!
If you have a problem with receiving a text message, you can request a phone call to receive a call saying the verification code.
4. Press "I didn't get the code," which appears on the screen after 30 seconds from requesting the verification code.
5. You will receive a phone call from a U.S. phone number. The verification process does not charge you any fees, so don't worry and take the call. 😉
(For Android users) Wait until the incoming call stops.
(For iOS users) Answer the call and press '1' on the keypad as instructed.
6. You successfully verified your number!
5. I don't want to verify my phone number now.
You can choose to verify your phone number anytime you want. If you want to skip the phone verification, do as follows:
(For Android users) Press back button when you are on the phone verification page and, then, tap 'Skip.'
(For iOS users) Press back button at the top right corner of the screen and, then, tap 'Skip.'
6. Why are there so many requests to authorize access to the device information?
📕Contacts: Smoothy uses your contact list information to identify and suggest other users you may know. We let you know when there is a user who is in your contacts and vice versa.
📞Call history: When verifying your phone number, the app calls to your phone number and uses your call history to identify and verify the number.
📷Camera: The app needs access to your camera for video calls and video messages.
🎙Microphone: The app requires access to your microphone for video calls.
🖼Gallery: The access to your Gallery is needed for saving video messages or choosing a profile image.